Warranty Terms for the Bloody Birmingham Pedal

Effective Date: 12/10/2024

1. Lifetime Warranty

The Lowend Company offers a lifetime warranty for the Bloody Birmingham pedal (hereinafter referred to as “the Product”). This warranty covers defects in materials and workmanship under normal use conditions throughout the Product’s lifespan.

2. Warranty Coverage

The warranty covers:

  • Manufacturing Defects: Any defect in the product due to manufacturing errors.
  • Materials: Components that break or fail due to issues with the materials used in the product’s manufacture.

3. Warranty Exclusions

The warranty does not cover:

  • Improper Use: Damage resulting from misuse, abuse, or negligence by the user.
  • Modifications: Any modification or unauthorized repair attempt that affects the integrity of the Product.
  • Normal Wear and Tear: Normal wear from the use of the product is not covered by the warranty.
  • Accidental Damage: Any damage resulting from accidents, falls, or exposure to extreme environmental conditions.

4. Warranty Claim Process

If you believe your Product has a defect covered by this warranty, you must follow these steps:

  1. Initial Contact: Contact our customer service at support@thelowendcompany.com to report the defect and receive further instructions.
  2. Problem Description: Provide a detailed description of the defect and, if possible, send us images illustrating it. This will help us assess the issue more quickly.
  3. Product Return: If it is confirmed that the issue is covered by the warranty, you will be instructed on how to proceed with the return of the Product. It is not necessary to keep the original packaging, as we understand it may be discarded.
  4. Assessment: Once we receive the Product, our technical team will evaluate the issue to determine if it is covered by the warranty.
  5. Resolution: If it is determined that the defect is covered, we will proceed to repair or replace the Product at no additional cost. If the Product is not covered by the warranty, the customer will be informed that the warranty does not apply, and no repair will be offered.

5. Limitation of Liability

The Lowend Company shall not be liable for any indirect, incidental, or consequential damages resulting from the use of the Product, even if the possibility of such damages has been communicated.

6. Applicable Law

These Warranty Terms shall be governed by and construed in accordance with the laws of Portugal.

7. Contact

For more information about our warranty or to make a claim, please contact us at: