Effective Date: 12/10/2024
Welcome to The Lowend Company (hereinafter referred to as “we,” “our,” or “the Company”). The following terms and conditions (hereinafter referred to as “Terms”) govern the use of our website https://www.thelowendcompany.com (hereinafter referred to as “the Site”) and the purchase of products through it. By accessing the Site and/or placing an order, you agree to these Terms in their entirety. If you do not agree with these Terms, we request that you do not use our Site.
1. Acceptance of Terms
By placing an order through our Site, you declare that you are at least 18 years old or that you have the consent of a parent or guardian to use this Site. You also guarantee that all information provided is true and complete.
2. Modification of Terms
We reserve the right to modify these Terms at any time. Modifications will take effect upon their publication on the Site. It is your responsibility to periodically review the Terms to stay informed of any changes.
3. Products and Services
3.1 Product Description
We make reasonable efforts to accurately present the products offered on the Site. However, we do not guarantee that product descriptions or any other content on the Site is accurate, complete, reliable, current, or error-free.
3.2 Availability
All orders are subject to availability. We reserve the right to limit the quantities of products available for sale and to discontinue products at any time.
4. Prices
Product prices are subject to change without prior notice. The applicable prices are those listed on the Site at the time the order is placed. All prices include VAT, as applicable.
5. Orders
5.1 Order Process
To place an order, you must follow the online checkout procedure and provide accurate and complete information. Upon completion of the checkout process, you will receive an email confirmation of your order.
5.2 Order Confirmation
Your order will be accepted when we send you a shipping confirmation email. The Company reserves the right to refuse or cancel any order for reasonable grounds, including, but not limited to, product availability, errors in product description or pricing, or suspicion of fraudulent activity.
6. Payment Methods
6.1 Accepted Methods
The Lowend Company accepts the following payment methods for purchases made through our Site:
- Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Maestro.
- PayPal: Customers can make payments through their PayPal account.
- Bank Transfers: We also accept direct bank transfers. The details for the transfer will be provided at checkout.
- Other Methods: Depending on availability and the country of origin, other payment methods may be offered. These will be indicated on the Site when making your purchase.
6.2 Payment Process
Upon completing your order, you will be redirected to the payment page where you must enter the information for your chosen payment method. Please ensure that the information provided is correct and up to date.
6.3 Payment Security
We take the security of your personal and payment information very seriously. We use encryption technology and security protocols to protect your data during the payment process. However, we cannot guarantee the absolute security of information transmitted over the Internet.
6.4 Payment Authorization
By providing payment information, you authorize The Lowend Company to charge the total amount of your order to your selected payment method. If your payment is declined, your order will not be processed, and we will notify you so you can attempt another payment method.
6.5 Taxes and Additional Charges
Product prices include applicable VAT in Portugal. Any additional charges, such as taxes, fees, or transaction charges, will be clearly displayed during the payment process before completing your order.
6.6 Payment Issues
If you experience issues when making your payment, please contact us at support@thelowendcompany.com for assistance.
6.7 International Sales
Prices on our Site are expressed in euros (€) and may include conversion fees for payments made in other currencies. If your bank or payment service charges fees for international transactions, it is the customer’s responsibility to cover those costs.
7. Shipping and Delivery
7.1 Shipping Methods
Shipping methods and delivery times are specified on the Site. We strive to meet estimated delivery times, but we are not responsible for delays that occur outside our control.
7.2 Risk and Ownership
The risk of loss and ownership of the products transfer to the buyer at the time of delivery. From that moment, the Company will not be responsible for the loss or damage of the products.
8. Returns and Exchanges
8.1 Return Policy
You have the right to return purchased products within 30 calendar days from the date of receipt. Products must be unused and in their original packaging.
8.2 Refunds
Once we receive your return request and verify that it complies with our policies, we will proceed to issue a refund via the original payment method. Please note that shipping costs are non-refundable.
9. Intellectual Property
All content on the Site, including but not limited to text, graphics, logos, images, and software, is the property of The Lowend Company or its licensors and is protected by intellectual property laws. Reproduction in whole or in part is not permitted without the express written consent of the Company.
10. Limitation of Liability
To the maximum extent permitted by law, The Lowend Company shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the products purchased through the Site, even if we have been advised of the possibility of such damages.
11. Applicable Law
These Terms shall be governed by and construed in accordance with the laws of Portugal. Any disputes arising in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of Portugal.
12. Contact
If you have any questions about these Terms and Conditions, please contact us at:
Email: support@thelowendcompany.com