Shipping Policy

Effective Date: 13/10/2024

1. Shipping Methods

The Lowend Company offers several shipping methods to meet our customers’ needs. The available shipping methods are specified during the checkout process and may include:

  • Standard Shipping: This method is usually the most economical and is estimated to take 2 to 5 business days for deliveries within Portugal, 3 to 7 business days for shipments to other European Union countries, and 7 to 21 business days for international shipments.
  • Express Shipping: For those who need to receive their products more quickly, we offer express shipping options that typically take 1 to 3 business days for Portugal and 2 to 5 business days for the European Union.

2. Delivery Times

  • Order Processing: Orders are processed within 3 to 5 business days from payment confirmation. If there is a delay in processing, we will notify you via email.
  • Shipping Times: The delivery times mentioned are estimates and may vary. Once your order has been shipped, you will receive an email with tracking information and an estimated delivery date.

3. Shipping Costs

Shipping costs will be calculated at checkout and will be based on the selected shipping method, the weight of the order, and the delivery location.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on the carrier’s website.

5. Shipping Issues

If you experience any issues with the delivery of your order, such as delays or damaged products, please contact us immediately at support@thelowendcompany.com. We will do our best to resolve the issue as quickly as possible.

6. Loss or Damage

The Lowend Company is not responsible for any loss or damage to products that occurs after delivery to the carrier. However, if you receive a damaged product, please contact us so we can assist you with the claims process.

7. Governing Law

This shipping policy will be governed by and interpreted in accordance with the laws of Portugal.

8. Contact

If you have any questions about our shipping policy, please feel free to contact us at: