Returns and Refunds Policy

 

Effective Date: 12/10/2024

1. Return Policy

At The Lowend Company, we want you to be completely satisfied with your purchase. If you are not satisfied with the product, you have the right to return it within 30 calendar days from the date of receipt.

2. Conditions for Returns

To be eligible for a return, you must meet the following conditions:

  • Product Condition: The product must be unused and in its original condition. Products showing signs of use, damage, or modifications will not be accepted.
  • Packaging: While it is not necessary to keep the original packaging, we recommend securely sending the product back to avoid damage during transit.

3. Return Process

If you wish to return a product, please follow these steps:

  1. Initial Contact: Contact our customer service at support@thelowendcompany.com to notify us of your intention to return and receive further instructions.

  2. Product Description: Provide details about the product you wish to return, including your order number and the reason for the return.

  3. Returning the Product: Once the return is approved, you will receive instructions on how to return the product. Return shipping costs will be the responsibility of the customer unless the product is defective or incorrect.

  4. Confirmation of Receipt: Once we receive the returned product, our team will verify its condition.

4. Refunds

  • Refund Method: If the return is accepted, we will issue a refund through the original payment method used for the purchase. Shipping costs are non-refundable.
  • Processing Time: The time to process the refund may vary. Generally, it is completed within 5 to 10 business days after we receive the returned product.

5. Exclusions

The returns and refunds policy does not apply to:

  • Customized Products: Made-to-order or personalized products are not eligible for return.
  • Special Offers: Sale or clearance items may be subject to different return conditions.

6. Limitation of Liability

The Lowend Company shall not be liable for any loss of revenue, indirect, incidental, or consequential damages arising from the return or refund process.

7. Applicable Law

This returns and refunds policy shall be governed by and construed in accordance with the laws of Portugal.

8. Contact

If you have questions about our returns and refunds policy, please feel free to contact us at: