PRIVACY AND DATA PROTECTION POLICY
Introduction
In compliance with Regulation (EU) 2016/679 of the European Parliament and Council of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data, which repeals Directive 95/46/EC (hereinafter, GDPR), Law 34/2002 of July 11, on Information Society Services and Electronic Commerce (hereinafter, LSSI-CE), and Organic Law 3/2018, on the Protection of Personal Data and the Guarantee of Digital Rights (hereinafter, LOPDGDD), The Lowend Company guarantees the protection and confidentiality of any personal data provided by our clients, in accordance with the General Data Protection Regulation. The data provided will be processed in accordance with the terms established in the GDPR. In this sense, The Lowend Company has adopted the legally required protection levels and has installed all the technical measures at its disposal to prevent the loss, misuse, alteration, unauthorized access by third parties, as outlined below. However, the user should be aware that security measures on the Internet are not impregnable.
Data Controller
- Name: The Lowend Company
- CIF: 312161425
- Address: Rua. de Gonçalo Cristovão, Trindade, Portugal
- Phone Number: 966070275
- Email: Thelowendcompany@gmail.com
Purpose of Processing
All data provided by our customers and/or visitors on The Lowend Company’s website or to its staff will be included in the register of personal data processing activities, created and maintained under the responsibility of The Lowend Company, which are essential for providing the requested services or resolving queries or issues raised by our visitors. Our policy does not include creating profiles of the users of our services.
Legal Basis for Processing
The processing of users’ personal data is based on the following legal grounds:
a. Contractual relationship: Personal data is necessary for executing the purchase and sale contract between the user and The Lowend Company, which includes order management, shipping, and invoicing.
b. Legitimate interest: The Lowend Company may process personal data to satisfy its legitimate interests, such as improving customer experience, conducting user behavior analysis and studies, and sending communications related to products and services, as long as these interests do not outweigh the user’s rights and freedoms.
c. Your consent: If you are a user of our website, by checking the box in the contact form, you authorize us to send the necessary communications to respond to your inquiry or request for information.
We do not share your personal data with anyone, except for public or private entities to which we are legally obligated to provide your personal data, such as in compliance with tax law requirements to provide certain information to the Tax Agency about economic transactions that exceed a specific amount. If, beyond the aforementioned cases, we need to share your personal information with other entities, we will request your permission beforehand through clear options that will allow you to decide in this regard.
We will not make international transfers of your personal data for any of the indicated purposes. However, The Lowend Company informs you that when making purchases from outside Portugal, international transfers of personal data to other countries may occur. These data may include, but are not limited to, contact information, payment details, and shipping information. To ensure the adequate protection of personal data, The Lowend Company commits to complying with the current data protection regulations, particularly Regulation (EU) 2016/679. International transfers will only be made to providers that offer adequate data protection guarantees, either through standard contractual clauses approved by the European Commission or other recognized mechanisms.
We will only retain your personal data for as long as necessary to fulfill the purposes for which they were collected. When determining the appropriate retention period, we examine the risks associated with the processing, as well as our contractual, legal, and regulatory obligations, internal data retention policies, and our legitimate business interests described in this Privacy Notice and Cookie Policy. In this regard, The Lowend Company will retain personal data after the termination of your relationship with us, duly blocked, for the limitation period of any legal actions that may arise from the relationship maintained with the data subject. Once blocked, your data will be inaccessible to The Lowend Company and will not be processed except to make them available to public administrations, judges, and courts, for the attention of potential liabilities arising from the processing, as well as for the exercise and defense of claims before the Spanish Data Protection Agency.
Data Security
At The Lowend Company, we make every reasonable effort to maintain the confidentiality of personal information processed in our systems. We maintain strict security levels to protect the personal data we process from accidental loss and unauthorized access, processing, or disclosure, considering the state of technology, the nature of the data, and the risks to which they are exposed. However, we cannot be held responsible for the use you make of the data (including username and password) that you use on our website. Our staff follows strict privacy standards, and if we hire third parties to provide support services, we require them to comply with the same standards and allow us to audit them to verify their compliance.
User Rights
You have the following rights regarding your personal data:
a. Right of access to your personal data, to know what data is being processed and the processing operations being carried out with them.
b. Right to rectification of any inaccurate personal data.
c. Right to erasure of your personal data, when this is possible (e.g., due to legal obligations).
d. Right to restrict the processing of your personal data when the accuracy, legality, or necessity of the processing of the data is in doubt, in which case we may retain them for the exercise or defense of claims.
e. Right to object to the processing of your personal data when the legal basis for processing is our legitimate interest. The Lowend Company will stop processing your data unless there is a legitimate interest or it is necessary for the defense of claims.
f. Right to data portability, when the legal basis for processing is the existence of a contractual relationship or your consent.
g. Right to withdraw the consent you have given to The Lowend Company.
To exercise your rights, you may do so free of charge at any time by contacting us at the following address: Rua. de Gonçalo Cristovão, Trindade, Portugal, attaching a copy of your ID.
Protection of Rights
Users have rights concerning their personal data, such as the right of access, rectification, deletion, and opposition to the processing of their data.
Right to File a Complaint
Users have the right to file a complaint with the National Commission for Data Protection (CNPD) if they believe that the processing of their personal data violates data protection regulations. You can contact CNPD through their official website http://www.cndp.pt or by the following contact details:
- Address: Rúa de São Bento, n.º 148, 3.º,1200-109 Lisboa, Portugal
- Phone Number: +351 213 928 400
- Email: geral@cnpd.pt
We recommend that, before filing a complaint, users contact us to resolve any concerns or questions about the processing of their data.